Black Diamond Club

After booking on a third party site, I was reading further reviews on Google and social media and became concerned about the negative reviews. However, upon arrival, the hotel or our stay were so much better than we expected and this was one of the nicest places I have ever stayed. Check in was simple. It states in the confirmation and reminder email to check in at the Pomeroy Hotel. There are also signs set up by the front doors of each hotel. Follow directions people! The staff were very friendly and when I had issues with my credit card, she waived the security fee. The room was really nice. We did notice some dust in corners and on window sills, but I think more because I was looking for what everyone was leaving bad reviews about. The bed was firm but comfortable. The building is older but seemed to be well maintained. The atmosphere was relaxed, quiet and peaceful. We were on a kid free getaway and still enjoyed our time despite the resort being kid friendly. The pool area was awesome. Our kids would have loved it if they had been with us. We enjoyed relaxing in the hot tub. Too bad the hot tub didnt have a view. We did not visit the spa this time but plan to go back and visit next time! We enjoyed our meal and the service at Woody's Pub and Patio. The roof top patio had a beautiful view of the mountains. We enjoyed the outdoor fire pit area and there were many activities, trails, bike and boat rentals etc that we just didn't have time to try. We will definitely return and would recommend this hotel and the resort!

Stayed for the weekend and absolutely loved it. Great vibe and excellent customer service.

Recently my girlfriend and I were staying at the Black Diamond Club. The experience exceeded all of our expectations. From the front desk to the staff on site, everyone was welcoming, helpful and went above and beyond to make our stay excellent. The happy hour menu is out of control. They have the best food and lots of tables to sit and enjoy. The coffee machine made my day. Would definitely recommend anyone to stay here if you're planning a visit to Kananaskis.

Wonderful amenities, superb service. The staff consistently embodies a welcoming and professional level of service. Of note, Kyle, always with a smile, provided information with courteous, genuine people skills. Impressive; we will return.

Just left Black Diamond and I already can’t wait to plan my next stay. I celebrated my bachelorette weekend with 4 other guests and we had the most amazing time! From the amazing staff, delicious après, dessert bar, complimentary breakfast, and the absolutely beautiful rooms. The girls and I felt so spoiled ALL weekend long! Kudos to the entire staff at Black Diamond but extra special shoutout to the amazing manager Ana, and staff Alba, Eric, Kimberley, Jaelyn, and David! We also thoroughly enjoyed our time at the Nordic Spa and all of the restaurants on site. Carell at Forte and Gilbert at Cedar Room truly made our dining experiences 10/10, fantastic hospitality!!!! Thank you to EVERYONE who contributed to our unforgettable weekend. We WILL be back!!!!

Rooms were nice, old style air conditioner on the wall and fairly noisy. They had updated the rooms and bathroom- only issue was they separated the tub and shower. Yes normally a stand alone shower is nice, but it is really small and barely any room to even turn around. Would of been better to either have a shower or left as a tub/shower. Beautiful area, great trails and food was very good at Woody's Pub - excellent service!!! Drinks at the lounge patio were also great with the fire tables.

The hotel, the staff, the food, EVERYTHING it’s amazing here. We love to come here to recharge. It’s a pet friendly hotel and we also love that. Special mention to the amazing staff who treat us beyond amazing: Alba, Alma and Aiden.

Stayed at the main lodge last time, and the experience was mediocre given the fact that it's a Marriott hotel. Decided to come back and give the black diamond club a try and it was night and day. Everyone was super friendly and helpful during the stay. The amenities were brand new and super high-end. On top of that, nothing beats the lounge access. I honestly hope less people find out about this place so it stays nice and quiet!

Truly spoiled. We have been to the Pomeroy numerous times, but on this specific trip we ended up getting upgraded to the Black Diamond Club?! We already loved coming here, everytime has been wonderful! At first we were worried about the ‘upgrade’, unsure if we were getting tricked but quickly we recognized the quality and attention that is giving before you even get your room card. Every single person working at the black diamond club was a complete pleasure. Kind, polite, and so incredibly friendly. Our little family already loved coming to the pomeroy but I feel like we are ruined from the Black Diamond. The lobby/lounge is a truly wonderful experience. You still have games to play, a gorgeous fireplace to enjoy, endless snacks and drinks. You still get to enjoy all the amenities and activities from the pomeroy and you get the quiet. We came this time to enjoy the Merry Kananaskis activities and we are so glad we did. The hotel really does go all out for this time of year, and we have loved every activity. I would recommend booking early, and talking to concierge to book in your favourite activities if you have kids, ours especially love the popcorn and pj night - and we love it because we can do the twilight soak at Nordic Spa. The Elf tuck in was super cute, the nightly s’mores, the reindeer, the gingerbread lane tour, the train ride, the crafts at the elf workshop… it has been incredible. I meant it, we feel super spoiled, and potentially ruined. Thank you so much to the staff at Black Diamond for going above and beyond, and the pomeroy for the wonderful upgrade and all the festivities! Love!!

My wife and I came here to celebrate my 30th birthday. We were upgraded to the Diamond Club and had the most wonderful experience. There were several complimentary options such as breakfast, fresh snacks before dinner, desserts, amazing coffee and lots more! We thoroughly enjoyed our 2 night stay.